PCEye Plus product support

On September 29th, 2020, Tobii Dynavox announced the worldwide end of sale of the PCEye Plus. For more information, please click here.

Learn more about the next generation PCEye eye tracker here.

Setting up your PCEye Plus eye tracker for the first time or looking for support and training guidance? Find video tutorials, how-to guides, software downloads, manuals and other useful resources.

Support articles

Request a repair

Software licenses

Decontamination

Contact support

Training Videos

Training videos
Downloads
Warranty
Specifications

Videos

Browse our video library for visual learning on the I-Series.

Discover more

Young woman using a Tobii Dynavox I-Series device with her caregiver

Get started

If you are just getting started with the PCEye Plus, these videos will help guide you through the set up process.

Step 1: Get set up

Mounting

Please note: This video shows how to mount a PCEye Go, but the mounting of a PCEye Plus is the same.

Step 2: Install & configure software

Introduction to Windows Control

The Windows Control bundle installer with instructions can be found in the downloads. Type in the license key you have on your license key paper in the box during the installation.

Gaze Point

The Gaze Point installer with step by step instructions can be found in the downloads. No license key is needed.

Calibrating in Tobii Gaze Interaction software

Featured training videos

Browse additional video resources available for the PCEye Plus and related software.

Accessing Windows Control settings

Using Windows Control taskbar

Using Windows Control sticky dwell click

Access shortcuts from Windows Control taskbar

Connecting switch access in Windows Control

Using accurate calibration in Windows Control

Browse all support videos

Training resources

We offer many additional product training opportunities, including live events, on-demand courses and recorded webinars.

Live training events

Meet the experts at upcoming live on-location and virtual events featuring a wide range of topics.

On-demand training

Browse our library of self-guided resources, many of which provide ASHA continuing education units.

Connect and share

A cloud-based resource for managing your apps and sharing with your communication team.

Software installers

Windows Control bundle installer

Windows Control Multilingual Installer

PCEye Plus single installers

Tobii Dynavox Update Notifier

Manuals and documentation

Manuals

Installation guides

A quick guide to installing your PCEye Plus

PCEye Plus Mounting Guide

Release notes

Release Notes (US English)

Declarations and certifications

The PCEye Plus has been tested by Tobii Dynavox and independent test labs to ensure it complies with relevant directives for electronics and medical devices. For details, see the attached documents.

Device	Warranty type	Term	Cost
PCEye Plus	Phone Phone (#110025) Support 360 (#450324) Support 360 (#450327) Support 360 (#450330)	90 days 1 yr 1 yr 2 yr 3 yr	Included $99 $299 $549 $799

Additional accessories such as switches and switch mounts come with a 90-day warranty, and device mounts come with a one-year warranty. None of these items are covered under the Support 360 Warranty and it’s not possible to purchase an additional warranty for accessories or device mounts. Medicaid policies may vary.